Terms & Conditions

These terms apply to all mobile applications published by NYSORA (“we”, “us”). The Apps covered are:

• NYSORA Nerve Blocks
• NYSORA Anesthesia Assistant
• NYSORA Pain Medicine Assistant
• NYSORA IV Access
• NYSORA Point of Care Ultrasound
• NYSORA MSK US Knee
• NYSORA VetRA
• NYSORA360
• Ultrasound Pain
• NYSORA TestPrep

By downloading or using any of the Apps, these terms automatically apply to you, so please read them carefully. Our Privacy Policy forms part of these terms and is available at Privacy Policy.

These terms are an agreement between you and NYSORA. They also serve as the End User Licence Agreement required by the Apple App Store and Google Play.

Using the Apps

The Apps, and all trademarks, copyright, database rights and other intellectual property rights related to them, belong to NYSORA. We give you a personal, non-transferable licence to use the Apps on devices you own, for your own use.

You are not allowed to copy or modify the Apps or our trademarks, attempt to extract the source code, translate the Apps or make derivative versions, share or resell access to a subscription, or use the content to train machine learning models. You are not allowed to use the Apps for anything unlawful or to interfere with how they work.

The Apps are professional educational tools intended for healthcare professionals, veterinary professionals, and students in those fields. You must be at least 18 years old to use them.

Your account

Some Apps require an account. Keep your login details private and do not share your account — you are responsible for what happens under it. Contact [email protected] if you think your account has been compromised.

Subscriptions and payments

The Apps are subscription services, meaning you pay to access content for a period of time. Subscriptions are sold and processed by Apple and Google, not by us, and are charged to your App Store or Google Play account. We never receive your payment card details.

Subscriptions renew automatically. Your account is charged within 24 hours before the end of the current period, and the subscription renews for another period of the same length unless you cancel first. The price, currency and billing period are shown on the subscription screen in the App before you buy, and confirmed by the store.

You can cancel at any time, and you keep access until the end of the period you have paid for. Cancellation must be made at least 24 hours before the current period ends:

• iOS: Settings → your name → Subscriptions → select the app → Cancel Subscription
• Android: Google Play → Payments and subscriptions → Subscriptions → select the app → Cancel

Deleting the App, or deleting your NYSORA account, does not cancel your subscription and does not stop billing. We cannot cancel a store subscription for you.

Where a free trial is offered, it is available once per store account. If you do not cancel before the trial ends, the subscription starts automatically at the standard price.

We may change prices. Any change applies from your next renewal, after notice, and depending on your store and region you may need to agree to it before it takes effect. If you do not want to continue, cancel before the renewal date.

Refunds are handled by Apple and Google under their own policies, so please request them through the store where you bought the subscription. We can help you with the process but cannot usually issue store refunds ourselves. This does not affect any rights you have under consumer law — if you think a statutory right applies, contact [email protected].

When a subscription ends, premium features and content become unavailable.

Content and medical disclaimer

The Apps and their content are provided for educational and informational purposes only. They are not medical or veterinary advice, not a diagnosis, and not a medical device. They are not a substitute for the training and judgement of a qualified professional, or for the care of a treating clinician or veterinarian.

Always apply your own professional judgement, your local protocols, manufacturer instructions and current guidelines. Anatomy, drug doses, equipment and technique vary between patients, species, institutions and countries. Never disregard professional advice or delay seeking it because of something you have read in an App. In an emergency, contact your local emergency services.

NYSORA TestPrep and similar study content is prepared independently. It is not affiliated with, endorsed by, or a predictor of results on any examination or certifying board.

We work to keep the content accurate and up to date, and some of it comes from third parties whose information we rely on, but we cannot guarantee that it is complete or free of errors, and we accept no liability for decisions made on the basis of it.

Things we are not responsible for

Some features require an active internet connection, and we cannot be responsible for the Apps not working fully if you do not have one. If you use an App outside a Wi-Fi area, your agreement with your mobile network provider still applies and you may be charged for data, including roaming charges. If you are not the bill payer for the device, we assume you have permission from whoever is.

We recommend that you do not jailbreak or root your phone. It can compromise your device’s security features and may mean the Apps do not work properly, or at all.

Updates and changes to the Apps

We may update the Apps. Some updates are needed for an App to keep working or to stay compatible with your operating system, and an App may not work correctly if you do not install them. We may also add, change or remove features and content. If we discontinue an App or remove a substantial part of the paid content, we will give reasonable notice and, where appropriate, arrange a refund of the unused period through the store.

We may stop providing an App at any time. If we do, your licence ends and you should stop using it and delete it from your device.

Liability

The Apps are provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability is limited to what you have paid us in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or any rights you have as a consumer that cannot be excluded.

Apple App Store

If you downloaded an App from the App Store: this agreement is between you and NYSORA only, not with Apple, and Apple is not responsible for the App or its content. We are solely responsible for support and maintenance — Apple has no obligation to provide any. If an App does not conform to a warranty, you can tell Apple and Apple may refund the purchase price; beyond that, Apple has no warranty obligation. We, not Apple, are responsible for any claims relating to the App, including product liability, regulatory compliance, consumer protection and intellectual property claims. You confirm you are not located in a country subject to a US embargo and are not on any US list of prohibited parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.

If you downloaded an App from Google Play, the Google Play Terms of Service also apply. Google is not a party to these terms.

Governing law

These terms are governed by the laws of the State of New York, United States, without regard to its conflict of law rules, and the state and federal courts located in [COUNTY], New York have jurisdiction. If you are a consumer outside the United States, this does not remove the protection of the mandatory laws of the country where you live. Before taking any formal step, please contact [email protected] — most issues are resolved quickly.

Changes to these Terms and Conditions

We may update these terms from time to time. We will post the new version on this page with a new date, and changes take effect when posted. If a change is significant, we will let you know in the App or by email. Continued use of the Apps means you accept the updated terms.

Contact us

If you have any questions or suggestions about these Terms and Conditions, contact us at [email protected].

These Terms and Conditions were last modified on July 24th, 2026.